All packages and crates are thoroughly inspected by our staff prior to shipping.  Great effort is made on our side to ensure that all shipments are damage proof before leaving our facility.  Therefore, we declare that it is each customer’s responsibility to carefully check all their shipments upon arrival to be absolutely sure that their goods are intact prior to accepting and signing the liability release form.  In the event that any significant damage is discovered, the customer must get the driver to sign an acknowledgement of the observed damage, reject the delivery, mark it "return to sender", and contact us immediately!  If the customer neglects to check the condition of their shipment for any reason and signs off on the release of liability, Levetec will NOT be held responsible for any of the damages.

We stand behind the integrity and durability of our products, however, in the event of a return prompt communication will enable us to find a solution.  The following are our guidelines:

1. Returns will be accepted within 14 days from from invoice date.
2. Returns must be in new condition, in their original packaging and be approved by Levetec with an issued Return Goods Authorization (RGA) Number.
3. Authorized returns must be received within twenty (14) business days from issued RGA.
4. All return shipments must be prepaid to ICS, clearly marked with the issued RGA number on the outside of the shipping container, the completed RGA form included which includes your company name, address, telephone number, copy of invoice, and a brief description of the requested return.
5. Product returned without a valid RGA number will not be accepted and will be returned to the shipper.
6. All returned items are subject to inspection to insure that the product has not been used or misused prior to processing and issuing credit.  Those that are in un-sellable condition, no longer wanted, you changed your mind, missing parts, your ordered the wrong product or special orders will not be refunded.
7. Returns shipped via LTL, whether it be free shipment or paid by customer will incur a 25% restocking fee.

1. If you refuse your order you will be charged the original cost of shipping.  If you received free shipping the corresponding shipping charge will be charge plus the cost or return shipping.
2. Free shipping only applies when the product is retained or if we sent the wrong product or made some an error on shipping your product.

If we are not able to cancel an order before it ships you may still return the order however, you will be responsible for the cost of the shipping as well as the return shipping charges.

All New Avenger machines and dust extractors are guaranteed to be free of defects of materials and workmanship under normal use and under regular basic maintenance (i.e. with the machines the oil is change every 1000 hours of operation after the first oil change which is 500 hours).  The Levetec Warranty is active for a period of 24 months beginning from the date specified on the customer’s invoice containing the machine in question as a line item.  Your original invoice is proof of your machine’s warranty.  Diamond tools have no long term warranties, but will be replaced or repaired if delivered in a defective state.  The warranty is limited to replacement of parts only, no labor charges will be paid unless agreed too prior to sale.  All machines will be repaired including parts and labor if deemed under warranty and returned to LEVETEC in Redmond, WA, USA.  This warranty does not apply if, in the judgement of LEVETEC, the product fails due to damage from shipment, handling, storage, accident, abuse, misuse or tampering, used or maintained in a manner not conforming to product manual instructions, modified in any way, or has had any serial number removed or defaced.  Repair by anyone other than Levetec or an approved agent will void the warranty.  The maximum liability of LEVETEC under this warranty is limited to replacement of the product covered by the warranty.

Liability:

Except as specifically provided in this agreement or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied.  Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights are expressly excluded.  Levetec shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if LEVETEC is informed in advance of the possibility of such damages.